Home / FAQ
Frequently asked questions
Can't find your answer? Send us a message and we will reply within a working day.
What details do I need to book?
The date, time and place of birth of the person the consultation is about. For a compatibility (Kundli Milan) consultation, we also need the same details for the partner. Your questions are optional, but they help us prepare.
I do not know my exact birth time. Can I still book?
Yes. Tick "Birth time not known" on the booking form and give an approximate time if you can. Where needed, the astrologer can work with techniques that do not depend on the exact time, or rectify the birth time during the consultation.
I live outside India. How does it work?
You see available times in your own time zone, pay by card, and join by video (Zoom, Google Meet or WhatsApp). Your notes, reports and invoice appear in your client portal.
Can I book for a family member?
Yes. Choose "Someone else" on the booking form and enter their birth details. If they are under 18, you must be their parent or guardian.
Will I receive anything in writing?
After the consultation, the key points and any suggested remedies are posted to your client portal. Consultations that include a written report also have the report uploaded there as a PDF.
Can I reschedule?
Yes. You can reschedule once, free of charge, up to 24 hours before your consultation. See the Refund & Cancellation Policy for details.
Which payment methods do you accept?
All fees are in US dollars. You can pay by Visa, Mastercard, American Express or RuPay card. Clients in India can also ask us for bank-transfer details.
Is my information kept private?
Yes. Your birth details and questions are used only to prepare your consultation and are never sold or shared for others' marketing. You can download or erase your data from the client portal at any time.